Consider this scenario:
You are seated across from a person who is holding a tennis ball. Your
assignment (and I ask you to accept it) is to get that tennis ball from the
other person. How do you do it?
The people to whom I asked
this question had one of three suggestions.
11.
Offer
something to the person in exchange for the tennis ball. For example,
"I'll give you a cookie if you give me the tennis ball."
22. Ask for the
ball and give a reason for asking. For example, "Will you please give me
the tennis ball? My dog is a Golden Retriever and it's a fun way for me to
exercise him."
33.
Look as needy
as possible and ask, without providing a reason, "Will you give me the
tennis ball?"
A University of Chicago
sociologist used this very scenario. You may know that Chicago has recently
experienced a spate of gang related murders and the sociologist was trying to
determine why this might be so and what to do about it. I recently heard the
results of his experiment on National Public Radio.
The sociologist brought in
pairs of young people, not necessarily gang members, who lived in the areas of
the city where most of the gang related violence was occurring. He paired them
up and gave one person a tennis ball and directed the other to get the ball
away from that person.
In every case (and I don't recall how many people were put through
this exercise), the person wanting the ball tried to wrest it away from the
other through some sort of intimidation such as, "If you don't give me the
ball, I'll take it from you."
After a few minutes, the
experiment was stopped and the person whose job it was to get the ball was
asked why he (the study was all males) didn't simply ask for the ball or use
one of the other strategies suggested by the people I queried.
In every case...in every
case...the response was basically, "I didn't think of it."
Now before we judge these
young people, consider that their response ("I didn't think of it")
is not much different from any of us who are living with unresolved conflicts. We
are all the victims (and beneficiaries) of our past. Our approach to handling
conflict is based on that past. Whatever worked for us in the past is likely to
be our modus operandi in the future. And when that modus operandi doesn't work,
we tend to give up or blame the other person.
That's why, when you are
frustrated by a conflict, get help from someone you trust. Stop asking yourself
what to do because asking yourself for suggestions will only yield what you've
already thought of. What you're looking for is a solution you haven't yet
thought of.
You'll know you're on the
right track when you hear a suggestion and you say, "I didn't think of
that."
Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict.Priyanka Conflict resolution Training
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